Refund Policy

1. Core Policy

Running high-cost AI generation models creates immediate compute expense on every request. Because of that, we generally do not issue refunds after credits have been used or an active subscription has already delivered value.

2. Eligible Exceptions

We may review refund requests in limited cases, entirely at our discretion, including the following situations:

• Accidental Duplicate Charges: Your payment method was charged more than once for the same successful purchase.
• Zero Usage: You purchased recently, remain within seven days, and used none of the paid credits in the current billing period.
• Severe Service Outage: A persistent technical issue prevented meaningful access to the paid service across the active billing cycle.

3. Failed Generations

If a generation fails technically, returns an unusable result, or breaks due to a platform-side processing error, the system should return the corresponding credits to your balance. Those cases do not normally require a separate card refund.

4. 콘텐츠 조정 실패

우리의 콘텐츠 검토 시스템이나 상위 AI 제공업체의 콘텐츠 정책에 의해 거부되어 생성에 실패한 세대에 대해서는 크레딧 환불이 불가능합니다. 여기에는 명시적인 콘텐츠, 폭력, 실존 인물의 초상, 브랜드 또는 저작권이 있는 자료, 정치적으로 민감한 주제와 관련된 프롬프트나 미디어가 포함되며, 이에 국한되지 않습니다. 귀하는 입력 내용이 당사의 서비스 약관을 준수하도록 할 책임이 있습니다.

4. Cancellations

You can cancel at any time. The cancellation takes effect at the end of the current paid term, and there are no prorated refunds for unused time in the middle of a billing cycle.

5. How to Request a Review

If you believe your case qualifies, contact support@seedancev2ai.com with your account email, payment receipt, and a concise explanation of the issue.